Get help with Brane

What to include

• Your name and the company you work with.
• The phone number or email on your Brane account.
• Which app you are using: the Brane website, or the Brane Field app on iPhone or Android.
• What you were trying to do and what happened instead.
• A screenshot, if you can take one.

Please do not email passwords or sign-in codes. We will never ask for them.

Quick answers for crew members

How do I join my company on Brane Field?

Your office adds you to the crew and sends you an invite text. Install Brane Field, then open the link in that text on your phone. If the invite is old or did not arrive, ask your office to send a new one.

I lost my phone or got a new one

Tell your office right away and ask them to revoke the old phone. That signs it out of Brane, so nobody can use it to see your jobs. Your office can email us to do this if they need a hand. Then ask for a new invite text for your new phone.

How do I stop sharing my location?

The app only shares your location while your status is En route or On site. Change your status to Off or Available and sharing stops. You can also turn off location permission for Brane Field in your phone's settings.

How do I delete my account?

You can delete it from inside the app, or by email. See how to delete your account.

Quick answers for office users

I cannot sign in

Use the "Forgot password" link on the sign-in page. If that does not work, email us from the address on your account.

How do I remove someone from my team?

Company owners and admins can remove office users from the Team page. To sign a crew member's lost or old phone out of Brane, email us with the crew member's name and we will revoke that phone.

Privacy

Read our privacy policy to see what Brane collects and why.